Hi Sletts02,
I am with John there, I am not sure what the 2 arrows you mean are? however I can say the following:
Even a small miss alignment to the SCP can result in big misalignments when going to stars during the set up process. As mentioned, Time, Time Zone, Date and Position should be as accurate as possible.
I would suggest the following software
http://www.stellarium.org/ if you need assistance with finding stars/names for the alignment process.
The only other thing to try is to do a factory reset on the hand controller to make sure the PAE data is not all stuffed up.
Hope this helps
Anthony