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Originally Posted by Exfso
I have just transferred over to Bigpond from my previous provider and notice I am only getting about half my download speeds. I used to get around 650-750KB/s now I am lucky if I get 400KB/s. I am still operating off the same exchange. Had a tech here today and he had issues with dirty lines in our street, said that was fixed, checked my Modem and found it to be a tad suspect, and replaced that. Speed went up to 550KB/s while he was here, now it is back down to a ridiculous 350KB/s. Depending on what download test mirror I use I get as low as 125KB/s.
My distance from the exchange is around 3km. The tech said they were getting nearly max speed at the exchange, so no issues there. It is now nearly midnight here, so cant be too many people on line using bandwidth.  |
Hi Peter, I'm 5km from the exchange and I get around 450KB/s. If you got 650-750KB/s prior there is no reason you shouldn't get that back at least. You need to escalate the situation. They'll send another level tech and sort it out for you. Just be persistent. That's how it works with Telstra. But they'll do the job in the end.