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Yeah, invoke the O word. I've had nothing but trouble with Bigpond, I ended up switching without penalty (only after the Ombudsman) to iinet and have had no trouble since, and actually get *faster* than advertised speeds, and a support person that is in Australia every time. Excellent service.
Swap modems with someone who is getting good speeds if you can to test it. Try a new ADSL filter if you can, and double check that everything else in the house is filtered i.e. that nothing else sharing the line is doing so unfiltered.
What does the modem diagnostic say for your SNR and line speeds? can you post your modem setrtings?
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