They kept calling me back, - day one I asked if they were a part of the MS company - lady said no. Day 2 asked same question - man said yes. I asked for his employee number which he gave, when I asked for his name he didn't hesistate - Richard Jenkins - only he had the most Indian accent imaginable. Then I told him all PCs in this house run SuSE UNIX - there are absolutely no windows boxes - how did he wish to help me? That left him rather flumouxed