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Hi Soldant,
Some other options to try if they're not prepared to refund you the money is ask for an exchange of something else, even of lesser value (if thats possible)!. eg, binos maybe, or gift vouchers, free prints, etc. Even if you get only a 3rd of the value, its gotta be better than nothing. (aim high first and then work down).
In reality you shouldn't even have to do this, but unfortunately there are some seedy and unscrupolous people out there who wont play ball, regardless how many threats to Consumer Affairs, etc etc.
Alternatively if you decide not to go down the path of returning it, is it possible to savage the tripod and turn it into a bino tripod ?
Good luck either way.
btw:
Its good to know you haven't been deterred in astronomy by this experience.
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