[matt]

You're absolutely right Dave

I've made the same point on numerous occasions in various threads. The value of good customer service far outscores the very modest few extra $$$ you pay for the pleasure.

I don't know about you, but when I'm paying good money for a premium product I expect a little attention to detail?

There are a few vendors I've had such sloppy service and advice from that I've vowed to never "shop" there again. I'll source my gear wherever possible from someone who knows what they're doing and genuinely WANTS my business and WANTS the customer to be happy.

On Sunday, I'll be parting with a fair amount of cash with one of these genuinely good operators for a whole new telescopic outfit.

I'm paying more than if I'd gone to one of the big turnover merchants, but I'm getting so much more than just the equipment and that's why my dollars are heading in that direction.

I guess it depends on how much value you place on customer service and attention to detail. Some people couldn't care less and that's totally fine but I'm with you, Dave.

I reckon it's what separates the wheat from the chaff.