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Bintel feedback
Ok, the cynics and opposition will say that they are still in honeymoon mode, but i am very happy
As I have loudly mentioned, i have ordered a Televue 5x powermate. I want to support the melbourne store so i did not order over the internet. I rang melbourne, introduced myself as the spammer from IIS and ended up chatting with Anthony. He explained that they had just sold the one they had on the shelf, but would get sydney to send it too me.
This was weds.
On thursday, he rang to advise that Sydney wanted to make sure someone was there to collect the goods and I explained yes. He then said he would try and get it out of sydney that night.
Anthony again followed up today to see if it had arrived as he had managed to work miracles and get it picked up last night. I then explained that express post = 2 days to my home town of launceston. He asked me to let him know on monday when it turns up so that for future customers in Tasmania, they can safely tell them an accurate delivery date.
110% for customer service guys and especially Anthony. I know Anthony contributes to the site outside of work and has a common interest in astronomy, but as me as his customer, I felt very excited about purchasing my first "premium" product from bintel. He was interested in me buying it, he chatted to me about it and i came away very happy with the whole experience.
I know others aren't happy to pay for service / customer relations and price is king!, but this little black duck won't be as keenly looking at price (it aint everything) when I know what level of customer satisfaction i have personally received from Bintel Melbourne
Thanks
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