Quote:
Originally Posted by Jeeps
But what about those times when the customer is wrong? 
BTW, i'm not having a go at the original poster of this thread - i don't know the situation personally 
cheers |
On those occasions you just have to let the customer think they're right,
The statement "The customer is always right" is from the customers persective, and should actually read
"The customer is never right, you just have to let them believe they are"
(Retailers persective)
John