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Oliver
I am sorry to learn of your experience but at least console yourself that you didn't spend big money in the shop. A lot of the time "warranties" aren't worth anything as they are just hype to make a sale and are not genuinely honoured as you have found out the hard way.
Whereas I might spend $300 on a single TV eyepiece I have absolutely no doubt that Bintel (or a Tak part from AEC) will honour the 5 year warranty - it really is a matter of pride to them as well as the manufacturers they represent.
Ironically, the best endorsement of these products is that I have never had a defective/warranty issue ever. It is a totally different paradigm and ethic with stores peddling the mass produced Chinese stuff as they probably aren't genuinely expecting repeat custom such as what you get with TV and Tak gear.
Although we all like to seek a bargin in astronomy the expression 'you get what you pay for" generally holds true. I also think the "quality not quantity" expression important. Finally, with respect bad service and questionable operators the expression "answer with your feet" (i.e. go elsewhere and never return) the best way to approach things.
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