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I don't doubt that you had a bad experience Oliver, I've had the occasional problem with various shops too, though overall I can report positive buying and customer service experiences. However if you don't get the service you expect at a particular shop there are plenty of others to go to.
Caution is needed buying cheaper end gear though; while China seems to be producing generally fair to good quality astro gear, you can also buy chinese junk that's barely suited for the task. Sometimes it's better to spend a little more or if in doubt, ask about a particular product on the forum - you'll get straight answers from people who have used the gear.
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