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Hhhmmmm
LOL
I had a good chuckle over that, I didn't need any help placing a face to the comment.
However...
Put yourself in their shoes which neatly highlights the point I was making. A discount supplier sells it but when it comes to any advice we collectively end up walking into the business that has always been there providing product and advice. Only now they dont get paid for the advice and collectively we take up time that they would otherwise use to make a sale.
I have done this as well so I am hardly one to point any fingers.
Sometimes the buyer knows the answer, they know what they want and off to the discount supplier they go but its not the answer that is important, it is one of many questions that they dont know. Thats where the experience from guys like Don is invaluable, they know the questions to ask.
Far as I am concerned the response from the shop owner wasn't medieval especially given that the discount supplier in question has comparitive prices of his competitors front and centre on his website. What isn't stated on his comparison table is that when it comes to what you need, how to make it work, what are the traps and an endless list of other questions you don't know to ask you need to go elswhere...
Thats why the price is different.
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