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Hi Leon
The computer is probably trying to load a corrupt driver.
The first thing to do is go get her to start with the F8 key pressed and from the menu select "safe mode" and see if it will start this way. If it does you are half way there. Tell her to unload the last program she installed. If it does not turn the computer off (crash it) and restart. This time it will run chkdsk and this time it may find your trouble.
This failing start again with the F8 key and from the menu select " last known good" This may work also
Try some of these it may get you going again.
Barry
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