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My biggest gripe with buiness conducted over the net is when they do not answer emails in a timely fashion. If they don't reply in a reasonable time I think the service is poor. I don't think that emails should take any more than 3 business days to reply to. After that time I assume that I will not be getting one and I send a 'please update' email. That said I always first ask about availability of a particular item before ordering it.
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