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Mine had a similar issue, and, I had to send it back to the US.
I sent it back on the 24th of January and hadn't heard anything from them. I have sent numerous emails to them over the last 2 weeks and didn't get a reply. The one I sent last night had a swift response back from Jeremy saying that he hasn't seen my RoboFocus unit arrive.
I am really quite concerned now. I sent it via registered post and insured for $400. Luckily, I have all the paperwork and will have to go to the post office on Monday and see what I have to do to get reimbursed, or whatever else has to be done. First time this has ever happened to me.
H
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