[Shiraz (Ray)]

Hi Guys. thanks very much for all the helpful advice and concern - and Tim, I'm really sorry about the timing. The supplier has been helpful so far and has indicated that the OTA will be replaced OK under the insurance - we'll see. Adrian, John - I looked at the box - yep it has FRAGILE, DO NOT DROP etc written all over it, so it was a sitting duck.
But my view remains that this should not have happened in the first place - there is something perverse about a system in which fragile material is more likely to be damaged if it is marked as such. Will post on progress. Regards Ray