I've had no problems. I've had a 6" dob delivered to me within two days, and they have been extremely helpful with questions over the phone. Perhaps you didn't ask if the item was in stock? If your eye pieces were supposedly posted a week ago, I would be chasing that up. Could it be that you weren't home and there was a slip in the letter box for collection at the post office that went astray.
I hope all is sorted out soon for you.
