I know some of what you were feeling. When I first got my scope it failed to obtain a fix, despite deleting Irvine as the home site, and changing it to Adelaide. I tried all sorts of things like going to an open paddock and trying for a fix. I told the retailer about it and he gave some rather glib replies which did not help my frustration levels. Finally, I decide to take things into my own hands, I decided to open the left hand fork arm, I completely pulled apart all the wiring and checked to see if there was any metal swarf was lodged in the connections. Nothing seemed astray. I put everything back together and double checked that all connections were completely home. I had the scope set up in my main bedroom and had heard that the scope should not be setup indoors. By this time I did not give a hoot what I should or should not do, I was angry that I had paid so much money for this scope and it did not work the way it should. True I could still do a manual aligment, but I bought this scope on the basis that it had GPS. So I turned it on and did the auto align. Then it did this strange beep that I had not heard before. Thinking that now I had really stuffed it, I looked at the handbox to discovery that it had now seen the satellites and that it was now in another position and did I want to change locations. Anyway as they say the rest is history. That three and a half weeks of anxiety is now all behind me. But for a while there I was not so sure.
So Stuart you are not the only one to be hampered by this problem and I can assure you you wont be the last. I feel sorry for you having to wait for so long, in fact I would have gone off like a volcano by now. So praise to you for not loosing it. The main thing is that you now have a fully functioning scope. Good on ya.
regards.
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