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Tell you what...if I ordered something and it was like that and the contents were damaged (and it was expensive), I wouldn't worry about insurance, I'd just sue them. There's absolutely no need to treat people's postage like that, no matter the situation. All that is indicative of is a bad attitude and lack of care for the items they ship.
If the idiots don't understand the meaning of the word fragile, they should all be sacked from their jobs. Those stickers are there for a reason, not to just cavalierly toss the packages about and tear them apart just because they're in a foul mood, don't care or just feel like it.
Quite frankly, I'd rather pay the extra money and get it shipped via private courier, knowing it was insured and they'd take care with their loads. Might take a little longer, but I'd pay that cost for peace of mind.
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