Hi Stephen,
Sorry to hear about your debacle....blooody frustrating to say the least. I would definitely ask for a replacement/exchange or refund. Lee is a reasonable man and generally provides good service so hopefully things will get sorted for ya.
The photo want load for me, but what I can see, it definitely doesn't look right. In terms of being polished, seem odd. The only way it should be cleaned is using distilled/deminalised water and a few drops of detergement. If they've polished it, it would mean they've had to rub on it....sounds scary.
norm