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[begin rant]
I remember having a lightning strike that hit a tree next door to my house a few years back. It killed my printer and my scanner (and the tree). So....given that it was all covered by insurance, I decided to claim. That's where weeks of problems began for me.
They tried to replace my 8 colour A3 printer with a 3 colour A4 printer. It only took about 8 phone calls, and a couple of letters to get my printer replaced with an appropriate model.
They tried to replace my up market slide scanner with a $150 scanner. More phone calls to useless telephonists who didn't know a thing about computers trying to advise me that the $150 scanner was an appropriate replacement for my dead $1000 scanner.
It's a pretty sad state of affairs when you have to minute every phone call with your insurer to make sure that you can remind them of what is going on with your claim and to ensure that they don't lead you up the garden path without you even knowing.
I shudder to think what it would take to have home and contents replaced after a fire etc.
Boy, they ran me through the wringer. Fortunately I was like a dog with a bone and didn't let up. I finally had my gear replaced. However, you would think that if they were prepared to replace it appropriately all along, it would have been in the best interests of customer service to have done that on the first phone call.
[end rant]
Dean
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