Yea Chris I reckon you might be right, they are very quick to take your premium, but when it comes to getting some of it back because of any reason, they squirm and make some ridiculous reasons why you wont get a penny.
They, the insurance company's are a business and couldn't give a "you know what", about you as a customer.
I sometimes wonder why I even have insurance at all, as it will cost me $100.00 excess, 10% increase of the premium, for twelve months at the next yearly premium, which will be about $200.00 and my no claim bonus goes to number 2 from 1 for that same period.
All this for a $649.00 LCD that I damaged on my premises, you go figure, it is better for me to buy the bloody thing myself, and not involve them at all, which I'm considering.
Maybe if I have a total loss of the 5th Wheeler I might use up my points.
Leon