Glad you got it sorted Chris.
The consumer really has a lot of rights that most people are unaware of. We recently upgraded the kitchen and got 2 duds out of 3 electrical items (rangehood and oven). Rangehood was replaced immediately but the oven saga went on for 3 months until I finally had the sense to consult Consumer Affairs in Vic who informed me of my rights. New oven arrived in 3 days.
This is a link to the relavent laws on their website which I assume would be similar in other states.
http://www.consumer.vic.gov.au/CA256...+warranties~&3=~
Also look at the "Refunds and Remedys" link on that page. Basically this states the TRADER must refund at the customer's request if the goods are faulty, unfit for their usual purpose or do not match their description.
This stuff should be required reading for everyone who buys things! Should be taught to the kids in school.
Neale.