Quote:
Originally Posted by issdaol
This is a tactic used by a lot of questionable sales men/retailers.
If it is a brand new item purchased at a retailer in Australia, the retailer is obliged to refund in full or replace with a working unit fit for purpose.
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A brand new item which has one or more parts which do not work is not "fit for purpose" and must be replaced or refunded.
As for refund/replace, it actually goes quite a bit beyond what you have probably been lead to believe. It's quite complex but statutory warranties exist for longer than the manufacturer's warranty.
As I remember it from an article in one of the PC magazines, if you have problems with a manufacturer or retailer over returns or "fit for purpose" or warranty, consumer affairs can decide what they consider to be an acceptable lifetime given the purpose and price paid and require replacement or repair beyond the stated warranty.
For example a $100 camera has much shorter expected and reasonable life than a $3000 one.
On the other hand, fireworks have a "one time use" expectation, so you could not expect to get a refund for ones which do go off.