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Hi Mate,
This is a tactic used by a lot of questionable sales men/retailers.
If it is a brand new item purchased at a retailer in Australia, the retailer is obliged to refund in full or replace with a working unit fit for purpose.
Don't let them try to bully you with tactics. If they dont have suitable working a replacement in stock just demand your refund.
DO not try to modify it yourself as you will void this obligation.
Best of Luck
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