Quote:
Originally Posted by Steffen
Telstra bills can be a puzzle, but as often as I called them to complain it always turned out that the bill was correct and that I didn't understand it.
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I agree. Their bills are a puzzle. But trust me I've been with them over 13yrs and it works to their advantage. They hide their stuff-ups by saying you don't understand. I'm used to it now and I find myself explaining to them how their billing works until they go "oh, yeah, I see now. you're right". then I get re-credited.