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I haven't brought stuff from Amazon.com for many years, but my experience in the past was great.
They are a HUGE company so you can be assured that they have the capital to provide a great service. For example, back when I was buying DVD's, I had a special edition DVD which arrived damaged. The special edition aluminum casing the DVD package had was dented, the plastic DVD case was cracked but the DVD disc itself was fine.
Straight away I sent an email off to Amazon.com explaining the situation. Without hesitation or any request for further information/proof, they sent me a new one which thankfully arrived in perfect condition.
I know this was a few years back, but it always left me with positive impression of the company. And I've heard that wasn't the first time Amazon.com has done something like this for customers.
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