Quote:
Originally Posted by AEC-Claudio
As for Paul Haese, he was notified on 22nd September 2008 that Takahashi were having a materials/parts shortage and therefore there would be a substantial delay on delivery. So his quoted 4-week delivery date was no longer valid. In anycase, his EM400 was shipped in just under 7 weeks, not the 9 weeks or more as he stated!!
- Claude Voarino (AEC)
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Claude this is blatantly not true. You never once informed me that there was a delay in materials or parts. I contacted Takahashi myself and they stated that you were waiting on the completion of a Mewlon 300 before shipping any gear to Australia. At the time you had two orders for an EM400 and a Mewlon 300. I know this because I was told my Takahashi, they said it was your option not ship. My mount was finished in 4 weeks and not what you have stated here. It was over 9 weeks before delivery took place. I totally refute your claim of 7 weeks. In any case my mount could have been shipped in the correct time, but YOU chose not to do so.
The basis of my gripe against your company not only extends to this case. There have been times I have tried to contact you regarding fittings and other Takahashi accessories and you have not been able to supply the relevant information of what is made and what is not made. When I have contacted Takahashi Japan or America they have provided the correct information straight away. By way of example you stated that Takahashi does not make a pier adapter for the EM400. They in fact do and did make one at the time. You could not even find out if they did.
MY gripes are real and I know that I am not the only person who has this opinion about time frames stated or getting the correct information. I will leave it to them to join in if they like.
You can either take note of this or simply ignore it, but any good salesman will make sure word of mouth is good his way. And; that is done by listening to the complaints of the customer and making sure this does not happen again. I am glad you have given your opinion.
That is all I have to say on the matter.