Hi,
Apart from being a happy customer, I am in no other way aligned or associated with Claude/A.E.C. so I am a little surprised by some of the negative comments here.
I have been dealing with Claude/A.E.C. for some time now and have found his sales, service and advice to be well balanced and very professional.
He quite often calls with after sales advice, recommendations and information on specials. On occasion he has gone out of his way to assist with enquiries on specific products and recently covered the cost of goods that were incorrectly sent by the Manufacturers mistake.
From a contact perspective, if anything I find that Claude can keep you on the phone a little longer than you might be counting on
I have definately had worse advice, communication & service from other suppliers.
As for recent contact he has been in contact & contactable over the past few weeks so maybe the problem is just timing or technical problems.
I believe that he has been having intermittent communication issues for a little while recently so I would suggest another attempt.