Big calls Paul and John.
Have been dealing with Claude the last 2 years and have not encountered any problems. I have purchased various scopes and accessories from him(including quite recently) and I would pretty much summarise my views as Stephen Brennan on the attached link
http://members.ozemail.com.au/~aecclaudio/feedback.htm
Emails do sometimes play up. If you don't get a response, ring him and maybe leave contact numbers so that he can call you if any problems. His phone is working as I spoke to him today.