Hi John,
I am sorry to hear that, you should have brought your Atik gear from me
No but in all serious-ness that's no good, Contact Vince at Atik he is the main technician there and is usually very helpful.
Whilst i am a dealer myself i also use two Atik cameras and have required help in the Past with understanding software and both Vince and Jennifer are extremely helpful people.
Good Luck
Kind Regards
Shane