You are comparing apples and oranges.
Foreign based support centers are used because they are cheap. The early days of internet domestic call centers had the same level of support - operators earning 18K a year to read a script. Other places have much cheaper labor costs so telcos and the like can get this 18K down to 5 or 6 instead. As soon as you go outside that script these operators often do not have the ability to assist, nor is it really their job. This is a fault of the service provider, not the individual.
A professional acredited in Australia has passed rigorous examinations to be admitted into the local college. To deride the ability of someone who has passed this process based on their nationality is wrong and I will not accept this is my interpretation - it is apriori wrong.
I have noticed however that "Your interpretation" is a favorite saying for those that are called to account for being interpreted as having said exactly what they meant in the first place.
Quote:
Originally Posted by Kal
Matt, the implication of racism stems from your personal interpretation of the comment. As an example I can honestly state from experience that the I.T support that I have personally received from Australian based call centers is not even in the same class as support I have received from 'foreign based' support centers. This is not a racist judgement. It is a fact based on my own experience.
/offtopic
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