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I logged on one day to find my account frozen and a message to contact them. They said they had detected irregularities with my account (I understood - "hacked") and I went through the process to revalidate myself and set a new password. When I finally got in and checked carefully, all was as it should be - BUT they would not tell me what was wrong. Obviously I wanted to know if something I did (or someone I had dealt with) led to the problem. No - confidentiality rules, they said.
No problems since.
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