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Peter,
This is a bit of a long shot but you could check the motors are connected to the right terminals on the control board - when I received my EQ6 the RA motor was connected to the DEC terminals of the control board and the DEC was connected to the RA terminals.
On my mount the connections were identical so it is an easy mistake to make however the RA and DEC is labelled on the board so it is easy to check.
Peter
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