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Sounds like one or both of your encoder direction sense is wrong
Very frustrating but easy to fix
Page 16 of the manual has a good discussion on whats going on
Myself I just keep changing the encoder directions until I get it right.
I use a low power wide field eyepiece, 35 mm Panoptic to center the alignment star....even the red dot finder alone...easy to see that I'm in the wrong part of the sky!
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