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Doesn't sound good, the adjustment should cover a good range of variation in eyes. But here are a few ideas:- Do you wear glasses for distance? Try it again with glasses on. Have someone else who has different eyesight try it.
$229 should have got a respectable pair of binoculars. Australia website? Might be easy to get them to respond and swap for another pair. Overseas website - maybe harder to achieve.
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