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John, I've also had an occasional annoying experience with the bigger retailers in Oz, but I keep in mind that I've had mostly good experiences and that retaling can be a frustrating way to earn a living. I worked for a short time in a customer service role and no matter how hard I tried to keep everyone happy.........well, lets just say it was an impossible task; so as long as the astro shops get it mostly right I try to cut them some slack.
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