I placed an order about three (or four) weeks ago for a new OTA/astrograph. I was told it would be a few days or a week to get the items in, which was okay, but as the exchange rate was slowly going up, I paid then.
I even sold my existing OTA to pay for it as I had dealt with this person in the past and the service was always reasonable - if he said a week, a week it would be.
Since paying, I have not heard a peep in response to any of my requests for an update. The last email I sent was pretty terse as I had not gotten a response from my polite emails, but no response in the last 24 hours.
This is pretty much it - if I don't hear anything by Monday, I will cancel the order, request a refund (or lodge a PP complaint if STILL no response) and go elsewhere and never shop with him again. Actually, after this little outing, it'll be unlikely I will shop with him again regardless.
My question is: Is it too much to expect a line or two ("Still on it's way, not sure what's going on but will get back to them if not here in x days") in response when asking what is happening with your order?
Seriously, let me have it if I am wrong, because it seems to be a bit of a pattern with me & astro-suppliers. Many of us put a lot of research into our purchases and have a degree of anticipation tied up in them, but it seems that some of these retailers find this annoying instead of understandable.
I don't mind waiting when something is on backorder, but I do expect, as the customer, to not be treated like an irritant when asking for updates. I mean, it is not like I email every 4 hours or even daily, I email when stated milestones pass (ie it will be here by *date*).
