Quote:
Originally Posted by multiweb
Just looking at the histogram and seeing TPG at 80% on the satisfied scale made me laugh real hard. Sorry...  |
It all depends on how you interpret the data. I see a graph like that and I assume that 50% of the people surveyed would not know better
Perhaps they have never had to make contact with support, or perhaps they are novice net users who just desire service. Eliminate the bottom 50% and the differences become more pronounced and are probably more reflective of those that are better positioned to evaluate their satisfaction
