Quote:
Originally Posted by nightstalker
I found IInet pretty good service wise in the few years I did buisness with them .. but as a long term customer of one of there aquisitions
found it a little rich they trimmed back a premium (contracted) service
with very vague info regarding the changes in both provisions of the service I agreed to and the change in company ownership .
I can't say there was anything unlawfull about the way they ran this through (read the fine print)  , but they could of definately tried to better comunicate with there customers . |
I find that all ISP's do this no matter what, I also used IINET for a period of 6 years or more (can't remember exactly) and in that time they have grown but things have happened that are what I would deem normal for the industry. But being with OPTUS for a sinle year and Bigpong for nearly 2 years their actions are far worse.
I was foortunate enough to move to IINET thanks to the seperation of the wholesale and retail wing of Telstra. This has been the most momentus occasion for me as while they were together I was stuck with a far inferior service in my RIM location.
The only disadvantage with moving to IINET is that I can't get free monthly access I obtained from Telstra because they would do stupid things
to my connection that would require me to contact TIO.
So in comparison they still win out.