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Old 02-06-2010, 10:26 AM
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asimov (John)
Planet photographer

asimov is offline
 
Join Date: May 2005
Location: Bundaberg
Posts: 8,819
And this, just in from OPT the place of purchase in my case.

"Hi John,

I just received a reply from Celestron and they state that they will only repair the parts at the facility and not sell parts directly. This is unfortunately how they the support system works. The customer needs to send in the telescope to a Celestron dealer (in or out of warranty) and they will estimate the repair costs and proceed accordingly.

I do apologize for the issue and I think that the best option would be to try and locate the parts on Astromart.com or another “e-bay” classified style of website.

I hope this helps and please let me know if you have any other questions or concerns.

Thanks again,

**** *******
OPT Internet Sales
Technical Support Manager
918 Mission Avenue
Oceanside, CA 92054"
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