Quote:
Originally Posted by bmitchell82
ide be sending my thoughts to them in the form of a Email don't just send it to anybody either, try and peg a top person! because thats wrong! you could always talk to ACCC to see what your rights are as a consumer as it is a clear rip off, wasnt the banks recently pulled up for the same thing?
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I dont think ACCC will be able to help with this one as it is a sale to a private consumer. ACCC deal primarily Business to Business competition.
Also Celestron is a US company so the durastiction is the US. The only avenue is for Fair Trading but I do know that distributors can reject the sale of parts to consumers and cct infomration to other business unless they attain a formal partnership that usually entails qualified training etc etc.
If you can calculate the amount rate per hour labour would be to carry out the work to repair based on past infomration on hardware cost you may be able to take this up with fair trading for profiteering based on no available competition. Example $106.00US parts, $850.00 labour 45 minutes - looks like a good ground to investigate.
Anyway best best proceedure is if you are a private consumer Fair Trading is your first option before ACCC. Let FT decide if it is a competition issue.