Quote:
Originally Posted by DavidTrap
Had big fights with Telstra last year when they disconnected our home phone and internet for about 6 weeks. That was because we'd asked to move to a single bill and accounts had to be renamed to bring them all into line.
Eventually sorted out.
They are fine, provided you don't disturb the system - if it ain't broke, don't fix it.
They all have the same customer service model - ie. you ring a call centre. Telstra's call centre is at least still in Australia.
Their mobile service is also the biggest and the best coverage.
DT
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I agree with the above 100%. They're so big the right hand doesn't know what the left hand does. I went through a similar problem with account names. Took 12 months to sort out but eventually everything went back to normal and money was re-credited in full + extra goodies on rates, for the trouble caused etc... I also can't fault their network coverage.
Quote:
Originally Posted by astroron
I had only just changed my phone to the same company that provided my broadband service, when they sold the broadband business to a company
to which I did not want to join in the first place when we got the satellite service 
I cannot change companies as I will loose my broadband guarantee maintainance if I do
I wanted to have only one bill and now I am back to two bills and stuck with a company I did not want to go to in the first place, for at least another year.
Telstra will not give us ADSL even though there is an exchange just down the road,we are just outside the 10 kms from a major telephone exchange. 
I think it will be at least five years before we get even a half decent broadband service  |
Looks like your problem originated from a supplier selling parts of its services to another supplier. I also think 10km is not within the 3-4km range for ADSL to work properly from the exchange. Fibre Optics will sort that distance problem once and for all when they roll it out. It's already underground. They just need to flick the switch (when they feel like it).