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Hi Matt,
Just a thought, do you keep both eyes open?
When you observe at the eyepiece you should keep both eyes open and cover the eye that your not viewing with, with your hand, but keep it open. This relaxes the muscles in both eyes and you will see more detail and not end up with eye strain.
To assist with this it helps if you get an eye patch from a Chemist shop to cover the eye that your not viewing with, but remember to keep that eye open.
Not sure if this is your problem but if it is then this should help.
Regards
Trevor
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