I had a very poor experience with e-go recently, involving a two package telescope consignment to Perth from a Brisbane IISer. e-go somehow managed to separate the packages, so that one left before Easter and the other, after. Hence, their initial delivery was only one package, but without any accompanying explanation.
It turns out that when things go wrong, e-go are notably unhelpful. There is no contact telephone number on their website and urgent emails get an auto response of the "your call is important to us" type. When a follow-up human-sent email arrived a few hours later, it was also unhelpful (no full name of sender, no contact phone number, no query reference number), and no other follow-up contact was made at the receiver's end.
The unfortunate sender ended up spending considerable amounts of time and effort using a phone number from his consignor documentation, to determine whether or not e-go had lost half the goods. He did a sterling job of expediting a satisfactory resolution (several days after package 1 arrived, package 2 was received), but I understand that his task was not made easier by e-go's lack of a prompt, efficient follow-up process when a problem occurs.
By all reports, e-go offer a very convenient and apparently usually reliable service, just be aware that if there is a problem, their client service can be quite poor. In case it's helpful to anyone, their contact telephone number is apparently 1300 556 232.
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