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A potential "Doh" moment. You haven't muted the sound from the control panel etc.? You haven't got an external speaker plugged in and turned down or off?
What was the laptop?
Have you tried going into "My Computer" -> "Manage" -> "Device Manager" -> "Sound, video and game controllers", deleting the hardware devices (not the codecs), then "Action" -> "Scan for hardware changes".
Or whatever a misguided M$ has renamed all those things to in Vista or Win7.
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