Hi guys, I know there are heaps of IT minded people or working in the IT industry on these forums so I thought that's the place to ask.
I run a dedicated server with the planet.com. I've used them for over 10yrs now. They used to be called RackShack then EV1 and now ThePlanet. They're good as long as you pay and nothing bad happens. If there is a problem though you're pretty much on your own. In the old days you'd get to follow up a problem with a "real" tech who'd work through the problem or at least point you in the right direction. Nowadays it's departments talking to other departments. The right hand doesn't know what the left hand's doing, downtime clock is ticking and nobody gives a ...
So I'm asking, is this a general vibe in the industry nowadays? Customer service is totally gone out of the window? Or do you guys know of or are currently using a reliable data centre that you would recommend? No bad mouthing intended at all but I've spent the last 15h on an SSH screen fixing stuff and I'm a bit p'd off.
Specifically I'd like to be able to DD a master HD so in case of disaster recovery I can boot from a slave. No more no less. It's not rocket science. Just very basic redundancy. Thanks for listening to my rant.