I have had a looked at the Andrews site and compaired prices and they seem quite good. I have no problem talking over the phone either. I think they should do a bit more work on their web site however as it is their first point of customer contact. Things like a Frequently Asked Questions page and when they take products off their web site they should fix up the dead links. Maybe after a sale they could answer questions about the product via email too.... and for a Naglar or two I would gladly fix all of the above lol
