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If you ever get to go to the shop personally, which I have done a few times, you'll see that they are always busy with helping people. They will always spend a good amount of time with each customer and as others have said, Lee was getting way too many emails to be able to reply in a timely fashion so he now focuses on shop-front and phone orders.
It's not hard to phone in an order or even fax one in if you're feeling anti-social, they action an order quickly and unless something is on backorder you'll get it in a few days.
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