[FredSnerd (Claude)]

Originally Posted by Omaroo

Have I ever returned anything for repair? Well, yes - dozens of times over the years. I use lots of Apple gear in my business - we're an ad agency/design house/software developer. Have done since 1984. We've run maybe 120 Macs and other Apple devices over the yearshere in my current business. With those numbers, on occasion they do fail - so we send them in for repair to a disk drive or logic board. Always been good service, and they're always contactable. Do I know others who have done the same? Yes - a whole advertising/graphics industry.

From that page is this one: http://www.apple.com/au/support/contact/

I ring the 1-300 number during office hours and get a human on the phone. Have done before. It works.

No, not hard and never been a problem.

On that page, are the following methods by which you can get your repair done or at least speak to someone about it.

Online

Try our online resources for Apple product solutions, tutorials and more.
Browse our support pages
Use the Online Service Assistant to request a repair or replacement part
Check repair status
Learn from fellow Apple customers at Apple Discussions
View current promotions, submit a rebate request, or check the status of your rebate

Phone

Mac, iPhone and iPod customers within 90 days of ownership are eligible for complimentary phone support — one support incident per iPod and unlimited incidents per Mac.
Technical support: 1-300-321-456
See all worldwide support telephone numbers

Email

Email support is available for iTunes Store questions.
iTunes Store: Get email support for downloads, purchases, and more.

Live Chat

Chat support is available for MobileMe questions.
MobileMe: Get chat support for billing and account questions, MobileMe Mail, and more.

Apple Retail Store

An Apple Retail Store is the best place to test-drive and explore Apple products, receive hands-on technical support and hardware repair from a Mac Genius, and get personal training on your new Mac with a One to One membership.
Find an Apple Store
Make a Genius Bar reservation
Get a One to One membership

Apple Authorised Service Provider

Contact an Apple Authorised Service Provider for Mac-related support and repair.
Locate an Apple Authorised Service Provider near you.




Choices?

Lets see. I want to speak to the guy whose saying he’s going to send my stuff back because there is nothing wrong and ask him not to send it back because there is something wrong. What I get is a bot that I cant reply to and that has no contact numbers. As to what you sent me of course most of it is irrelevant, giving the appearance of choices when there are not – shame on you. How was the online resource going to help me. Not at all (the so called Online Service Assistant, its what you use to get the process started and needless to say the “Check repair status” facility is also not a person). How was the E-mail help re itunes going to help. Not at all. And what of the Live Chat re MobileMe, Apple Retail Store (it wasn’t there business, they weren’t repairing it); Authorised Service Provider for Mac-related support and repair (again not their business and in any case nothing to do with them, it was already in for repair). As for the ipod 1300 number. First of all its about technical support, not repairs but I rang them of course both before I sent the unit in and after. Before I sent it in they said “Send it in”. After I sent it in they said “I’m sorry, its in for repairs your just gonna have to wait until it comes back. I wasn’t the only one having problems with iPod at the time because it was new and I believe I was being screwed around. Why else not provide a e-mail you can respond to or contact number of the person saying they cant find a problem with your unit. Isnt this the best way to give support, if its genuine.

Well that was my experience. You can choose to doubt it. Its only fair since I don’t have a great deal of confidence in what you say either. Oh yeah I expect you do work in an agency/design house/software developer business but how much you under play the fact that because you order big you will get better service (both in your private capacity and in connection with the business) then an individual, well, we’ll never really know. And really, what do you do there. Are you the Apple devices Returnerer or does someone else do that job. And finally (and most importantly since this is what my original post was really about) how often do you have to send stuff back for repairs. That’s what my post was about. Sounds like it could be pretty regular.