[pmrid (Peter)]

Originally Posted by brightstar

The problem with warranties as such especially for Skywatcher products is the grey importers who do NOT have factory support. I have had several occassions where customers have bought Skywatcher mounts etc from a Sydney Discounter who have had problems to be told that they should take their warranty claim to Tasco as they are the Skywatcher Distriburor in Australia. All Skywatcher products have a 5 year warranty and Tasco (and most authorised) dealers will insist on a copy of the purchase docket/invoice to prove that the item was purchased from an authorised dealer. Remember if you purchase from non authorised dealers, you can be left to sort out your problem, yourself. Sirius Optics will support any warranty claim for Skywatcher, purchased from any authorised dealer. This is called 'customer service'.

Ron

And so say all of us!!!
Peter